Design Meaningful Experiences
Hi, I’m Aaron Kennelly. I drive experience strategy and design for customers and employees. I love helping organizations transform, grow their business, and thrive. I blend creativity and strategy to deliver pragmatic results. Whether you’re looking for a design leader, need strategic guidance, or have a project in mind, I’m here to help.
Trusted by Industry Leaders
About Aaron
I am a executive design leader specializing in experience strategy, design, and customer-centered transformation with 17+ years of expertise. I’ve worked with top brands on strategic customer and employee experience challenges across industries, leveraging design to improve satisfaction, ease, engagement, and operational efficiency.
With deep expertise in regulated industries including healthcare, financial services, and pharmaceutical sectors, I understands how to balance innovation with compliance requirements while driving measurable business outcomes.
Expertise
I am passionate about transforming organizations by aligning customer and employee experience strategy with business objectives, establishing scalable design operations, and fostering cultures of innovation and collaboration.
Experience Strategy and Service Innovation
Defining the vision and strategy for products and services.
Connecting customer needs and employee purpose to business goals.
Enabling teams to experiment, prototype, and launch novel digital experiences.
Experience Design & Journey Management
Mapping and optimizing customer and employee journeys.
Prioritizing opportunities that improve business health and customer outcomes.
Helping teams operationalize experience improvement.
Customer-centric Culture Building
Building and coaching teams on design maturity, business acumen, and experience management.
Breaking down silos, improving cross-functional collaboration, and increasing employee engagement.
Developing experience design operating models.