Recent Work
Fortune 10 Pharmaceutical Distributor
Uncovering $200M in Revenue Leakage
Led a comprehensive research initiative for a pharmaceutical distributor that identified $200M in revenue leakage, designing a solution that has recovered $32M to date.
Enterprise Intranet Redesign for Savings
Led the evidence-driven redesign of a large organization's employee intranet, resulting in $1.5M in cost reduction through improved operational efficiency and streamlined workflows.
Transforming Healthcare Onboarding
Redesigned a critical customer onboarding experience, cutting cycle time by 50% while simultaneously driving $8.5M in additional sales through improved conversion.
Clinical Employee Experience Strategy
Oversaw in-depth research into the clinical oncology employee experience, delivering strategic recommendations designed to improve $31M in business performance for a healthcare client.
Additional Work
My expertise has been applied to a diverse set of challenges. Here are a few examples of projects I have led.
Building a High-Performance Global Practice
Built and scaled a global design organization to over 40 professionals, implementing operating models and career frameworks that increased efficiency and reduced turnover.
Building a High-Performance Global Practice
Built and scaled a global design organization to over 40 professionals, implementing operating models and career frameworks that increased efficiency and reduced turnover.
Building a High-Performance Global Practice
Built and scaled a global design organization to over 40 professionals, implementing operating models and career frameworks that increased efficiency and reduced turnover.
Integrating AI to Accelerate Design
Spearheaded initiatives to integrate AI-driven analysis into enterprise software development, reducing research and design cycles by a remarkable 45%.
Integrating AI to Accelerate Design
Spearheaded initiatives to integrate AI-driven analysis into enterprise software development, reducing research and design cycles by a remarkable 45%.
Integrating AI to Accelerate Design
Spearheaded initiatives to integrate AI-driven analysis into enterprise software development, reducing research and design cycles by a remarkable 45%.
Featured Case Study
Featured Case Study
Featured Case Study